GDPR Personal Data Protection

1. Purpose and Application of the Privacy Policy
  This Privacy Policy aims to inform users about how Isaac Code d.o.o. (“Isaac Code”, “we”) collects, processes, and protects their personal data.
  Isaac Code d.o.o., Muse Ćazima Ćatića 11, 71000 Sarajevo, Bosnia and Herzegovina, is responsible for the purposes described below and compliance with local data protection laws.
  If you have any questions about the Privacy Policy, contact us via email: merima@isaaccode.net.
2. Types of Personal Data and Legal Basis for Processing
  Isaac Code d.o.o. collects and processes personal data of users of the Cow Gazer application, which uses advanced hardware components, including the Cow Gazer Box, cameras, RFID readers, sensors, and scales. Data is processed to ensure the proper functioning of the system and to improve the user experience.

Purpose of Processing

Purpose

Types of Personal Data

Legal Basis

Online shopping (including Click & Collect and delivery of orders to the farm address)

Name, surname, farm name, billing and delivery address, email, phone number, IP address, order reference number, user ID, payment details

Performance of a contract (GDPR Article 6(1)(b), BiH Law on Personal Data Protection Art. 6(1)(b))

Use of the Cow Gazer application

IP address, device location (GPS), purchase and subscription data, technical data related to hardware components (RFID tags, cameras, sensors, scales)

Performance of a contract (GDPR Article 6(1)(b))

Marketing communication and personalized communication

Name, email address, address, visit and search history, cookies, data collected via pixels, information collected via third-party media

User consent (GDPR Article 6(1)(a))

Enhanced conversion and advanced matching

Hashed email address, hashed name, hashed home address, hashed phone number (Google, Meta/Facebook)

User consent (GDPR Article 6(1)(a))

Analysis of user experience and service improvement

IP address, user activity, timestamps, Browse data, including data on previous visits and preferences

Legitimate interest (GDPR Article 6(1)(f))

1. Who Do We Transfer Personal Data To?
  We may share your personal data with individuals, business partners of Isaac Code, and institutions that need the personal data to fulfill the aforementioned processing purposes or to whom we must disclose this data according to applicable laws.
  In some cases, we use third-party processors to process your personal data on our behalf, e.g., providers of backup solutions, cloud solutions, or other IT systems used by Isaac Code.
  If personal data is transferred to countries outside the EU/EEA, Isaac Code ensures an adequate level of protection by using standard EU contractual clauses in agreements with data recipients or by ensuring that recipients are at least subject to specific certification mechanisms or constitute “safe” third countries approved by the European Commission.
  You can request a copy of the basis for the transfer by contacting Isaac Code using the contact details provided earlier.
2. Data Retention Period
  We store personal data for as long as prescribed by specific law, or for as long as necessary to fulfill the purposes described earlier.
  Backups containing your personal data will be routinely deleted through gradual overwriting and will not be accessible in the usual manner.
3. User Rights
  If you have consented to the processing of your personal data, you can withdraw your consent at any time by contacting us. However, such withdrawal will not affect any processing of personal data that has already occurred before the withdrawal.
  To exercise these rights, users can contact Isaac Code d.o.o. via email: merima@isaaccode.net.
4. Complaints and Supervision
  If a user believes that their data protection rights have been violated, they can contact the Agency for Personal Data Protection of BiH.
  When you establish or suspect that the data controller or processor has violated your right or that there is a direct risk of rights violation, you can file a complaint with the Agency for Personal Data Protection of BiH regarding the processing of your personal data at any time.
5. Amendments and Additions
  Isaac Code d.o.o. reserves the right to amend these rules in accordance with legal changes or changes in business operations. All amendments will be published on the website, and users will be notified via email.

Contact Information:
Isaac Code d.o.o.
Muse Ćazima Ćatića 11, Sarajevo, BiH
Email: merima@isaaccode.net
Phone: +387 62984829

Effective date: 26-03-2025